APA
Shainesh G., Sheyh J. N., . (2006). Customer relationship management. Delhi: Macmillan Publishing Company.
Chicago
Shainesh G, Sheyh Jagdish N, . 2006. Customer relationship management. Delhi: Macmillan Publishing Company.
Harvard
Shainesh G., Sheyh J. N., . (2006). Customer relationship management. Delhi: Macmillan Publishing Company.
MLA
Shainesh G, Sheyh Jagdish N, . Customer relationship management. Delhi: Macmillan Publishing Company. 2006.