APA
Sreenivas Talluru, . (2016). Service quality management. New Delhi: Discovery Publishing House.
Chicago
Sreenivas Talluru, . 2016. Service quality management. New Delhi: Discovery Publishing House.
Harvard
Sreenivas Talluru, . (2016). Service quality management. New Delhi: Discovery Publishing House.
MLA
Sreenivas Talluru, . Service quality management. New Delhi: Discovery Publishing House. 2016.