APA
Balachandran S., . (1999). Customer-driven services management. New Delhi: Response Books.
Chicago
Balachandran S, . 1999. Customer-driven services management. New Delhi: Response Books.
Harvard
Balachandran S., . (1999). Customer-driven services management. New Delhi: Response Books.
MLA
Balachandran S, . Customer-driven services management. New Delhi: Response Books. 1999.