APA
Glynn W. J., Barnes J. G., . (1995). Understanding service management. New York: .
Chicago
Glynn William J, Barnes James G, . 1995. Understanding service management. New York: .
Harvard
Glynn W. J., Barnes J. G., . (1995). Understanding service management. New York: .
MLA
Glynn William J, Barnes James G, . Understanding service management. New York: . 1995.