APA
Uppal R. K., Poonam, . (2009). Customer service in banks : search for a new paradigm. Delhi: Sarup Books.
Chicago
Uppal R K, Poonam, . 2009. Customer service in banks : search for a new paradigm. Delhi: Sarup Books.
Harvard
Uppal R. K., Poonam, . (2009). Customer service in banks : search for a new paradigm. Delhi: Sarup Books.
MLA
Uppal R K, Poonam, . Customer service in banks : search for a new paradigm. Delhi: Sarup Books. 2009.