TY  - BOOK
AU  - Sheth, Jagdish N. (Ed)
AU  - Sheth, Jagdish N. (Ed)
AU  - Shainesh, G. (Ed)
TI  - Customer relationship management: Emerging concepts, tools and applications
SN  - 978-0-07-043504-9
U1  - 658.812 
PY  - 2019///
CY  - Chennai
PB  - McGraw Hill  Education
ER  -