Shainesh,G. <br/><br/>
Customer relationship management  A strategic perspective 

 - Delhi  Macmillan Publishing Company  2006 
 - 198 
<br/><br/><label>ISBN: </label>1403-92862-2 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>658.834