TY  - BOOK
AU  - Shainesh,G.
AU  - Sheyh,Jagdish N.
TI  - Customer relationship management: A strategic perspective
SN  - 1403-92862-2
U1  - 658.834 
PY  - 2006///
CY  - Delhi
PB  - Macmillan Publishing Company
ER  -