Zeithaml, Valarie A. <br/><br/>
Services marketing 

 - New Delhi  Tata McGraw Hill  2000 
 - 620 
<br/><br/><label>ISBN: </label>0-07-043556-1 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>658.8