TY  - BOOK
AU  - Porter, L. J.
AU  - Tanner, S. J.
TI  - Assessing business excellence: A guide to self-assessment
SN  - 0-7506-3985-7
U1  - 658.562 
PY  - 1996///
CY  - New Delhi
PB  - Butterworth-Heinemann
ER  -