Murthy,D B N. <br/><br/>
Managing quality  A practical guide to customer satisfaction 

 - New Delhi  Response Books  1999 
 - 228 
<br/><br/><label>ISBN: </label>0-7619-9306-1 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>658.4013