Gronroos, Christian <br/><br/>
Service management and marketing  Customer management in service competition 

 - 3rd 
 - New Delhi  Wiley  India Pvt. Ltd.  2007 
 - 483 
<br/><br/><label>ISBN: </label>978-81-265-1287-4 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>658.9