Balachandran, S. <br/><br/>
Customer-driven services management 

 - New Delhi  Response Books  1999 
 - 333 
<br/><br/><label>ISBN: </label>81-7036-841-3 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>658