Glynn, William J. <br/><br/>
Understanding service management 

 - New York  1995 
 - xxiv,486 
<br/><br/><label>ISBN: </label>0-471-96066-7 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>658