Hernon, Peter <br/><br/>
Assessing service quality  Satisfying the expectations of library customers 

 - New Delhi  Ess Ess Publications  2009 
 - xvii,243  HB 
<br/><br/><label>ISBN: </label>978-81-7000-576-6 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>
<br/><br/><label>Dewey Class. No.: </label>025.58