TY  - BOOK
AU  - Hernon, Peter
AU  - Altman, Ellen
TI  - Assessing service quality: Satisfying the expectations of library customers
SN  - 978-81-7000-576-6
U1  - 025.58 
PY  - 2009///
CY  - New Delhi
PB  - Ess Ess Publications
ER  -