000 00429nam a2200157Ia 4500
700 _aSheth, Jagdish N. (Ed)
700 _aShainesh, G. (Ed)
100 _aSheth, Jagdish N. (Ed)
020 _a978-0-07-043504-9
942 _cBK
654 _a
245 _aCustomer relationship management
_bEmerging concepts, tools and applications
260 _aChennai
_bMcGraw Hill Education
_c2019
082 _a658.812
300 _a544
999 _c349476
_d349476
041 _aeng