000 00379nam a2200157Ia 4500
700 _aSheyh,Jagdish N.
100 _aShainesh,G.
020 _a1403-92862-2
365 _b215
942 _cBK
654 _a
245 _aCustomer relationship management
_bA strategic perspective
260 _aDelhi
_bMacmillan Publishing Company
_c2006
082 _a658.834
300 _a198
999 _c349478
_d349478
041 _aeng