000 00323nam a2200145Ia 4500
100 _aShanker,Ravi.
020 _a81-7446-267-8
365 _b325
942 _cBK
654 _a
245 _aServices marketing
_bThe Indian perspective
260 _aNew Delhi
_bExcel books
_c2002
082 _a658.80954
300 _a656
999 _c355713
_d355713
041 _aeng