000 00305nam a2200145Ia 4500
100 _aPatankar, Sanjay
250 _a1st ed
365 _b250
942 _cBK
654 _a
245 _aServices management
260 _aMumbai
_bHimalaya Publishing House
_c1999
082 _a351
300 _bHb
_a152
999 _c358281
_d358281
041 _aeng