000 00382nam a2200157Ia 4500
700 _aHeizer,Jay H.
100 _aHeizer,Jay H.
020 _a981-243-505-0
365 _b
_7.00
942 _cBK
654 _a
245 _aCases in total quality management
_bManufacturing and services
260 _aAustralia
_bThomson South-Western
_c1998
082 _a658.562
300 _a238
999 _c365610
_d365610
041 _aeng