| 000 | 00343nam a2200145Ia 4500 | ||
|---|---|---|---|
| 100 | _aMurthy,D B N. | ||
| 020 | _a0-7619-9306-1 | ||
| 365 | _b225 | ||
| 942 | _cBK | ||
| 654 | _a | ||
| 245 |
_aManaging quality _bA practical guide to customer satisfaction |
||
| 260 |
_aNew Delhi _bResponse Books _c1999 |
||
| 082 | _a658.4013 | ||
| 300 | _a228 | ||
| 999 |
_c370978 _d370978 |
||
| 041 | _aeng | ||