| 000 | 00394nam a2200157Ia 4500 | ||
|---|---|---|---|
| 100 | _aGronroos, Christian | ||
| 020 | _a978-81-265-1287-4 | ||
| 250 | _a3rd | ||
| 365 | _b729 | ||
| 942 | _cBK | ||
| 654 | _a | ||
| 245 |
_aService management and marketing _bCustomer management in service competition |
||
| 260 |
_aNew Delhi _bWiley India Pvt. Ltd. _c2007 |
||
| 082 | _a658.9 | ||
| 300 | _a483 | ||
| 999 |
_c380966 _d380966 |
||
| 041 | _aeng | ||