000 00338nam a2200157Ia 4500
700 _aBarnes, James G.
100 _aGlynn, William J.
020 _a0-471-96066-7
365 _b1337.4
942 _cBK
654 _a
245 _aUnderstanding service management
260 _aNew York
_c1995
082 _a658
300 _axxiv,486
999 _c399327
_d399327
041 _aeng