| 000 | 00406nam a2200157Ia 4500 | ||
|---|---|---|---|
| 700 | _aAltman, Ellen | ||
| 100 | _aHernon, Peter | ||
| 020 | _a978-81-7000-576-6 | ||
| 365 | _b1225 | ||
| 942 | _cBK | ||
| 654 | _a | ||
| 245 |
_aAssessing service quality _bSatisfying the expectations of library customers |
||
| 260 |
_aNew Delhi _bEss Ess Publications _c2009 |
||
| 082 | _a025.58 | ||
| 300 |
_bHB _axvii,243 |
||
| 999 |
_c404415 _d404415 |
||
| 041 | _aeng | ||